FAQ

Welcome to the Veliqo Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best possible shopping experience. If you need more help, feel free to reach out — we're happy to assist!

 

Question #1: How long will it take to receive my order?

Answer:
Here’s what you can expect after placing your order:

• Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time (London), Monday to Friday. Orders placed after this time will be processed the next working day.
• Order handling time: 1 to 2 business days (Monday to Friday).
• Transit time: 4 to 6 business days (Monday to Friday).
• Estimated delivery time: 5 to 8 business days.

You can monitor your package’s journey on our Order Tracking page. For more details, visit our Shipping Policy.

 

Question #2: Do you offer free shipping?

Answer:
Yes, we offer free shipping on all orders within the United Kingdom. For full details, see our Shipping Policy.

 

Question #3: What if I receive a defective product?

Answer:
If you receive a damaged or faulty item, we’ll replace it at no cost to you. Just contact us and return the item within 30 days. You’ll find all the information you need in our Return Policy.

 

Question #4: Can I cancel my order after it’s placed?

Answer:
Yes, you can cancel your order within 24 hours of placing it. Simply contact us within this timeframe and we’ll take care of it for you.

 

Question #5: What is your return policy?

Answer:
We offer a straightforward, hassle-free return process. Learn more by visiting our Return Policy page.

 

Question #6: When will I get my refund after returning a product?

Answer:
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. Full details are available in our Refund Policy.

 

Question #7: Do you offer any warranties or guarantees on your products?

Answer:
Yes, all purchases come with a 30-day product guarantee. For more information, see our Return Policy.

 

Question #8: How can I contact customer support?

Answer:
You can contact our team via the Contact Us page or by emailing us directly at info@goveliqo.com.

 

Question #9: Do you ship internationally?

Answer:
No, we only ship within the United Kingdom.

 

Question #10: Do you have a physical store location I can visit?

Answer:
No, we’re an online-only store. This allows us to offer competitive pricing and a carefully selected range of products directly to your door.

 

Question #11: How can I exchange or return a product?

Answer:
You can exchange or return a product within 30 days of delivery. To begin the process, simply email us at info@goveliqo.com and our team will guide you through the next steps. For the full process, visit our Return Policy.

 

Question #12: How can I track my order?

Answer:
Once your order ships, you'll receive an email with a tracking link. You can also track your order anytime through our Order Tracking page.

 

Contact Information

Store Name: Veliqo
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Email: info@goveliqo.com
Phone: +44 204 577 2798

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 1–2 business days.