Shipping policy

Veliqo Shipping Policy

At Veliqo, we’re committed to offering a smooth and transparent shipping experience for all our customers in Germany, the United Kingdom and the United States. That’s why we provide free shipping on all Germany, UK & US orders — no minimum spend required.

Shipping Locations

This shipping policy applies to orders shipped within Germany, the United Kingdom & United States only.

Delivery Times

Here’s what you can expect after placing your order:

  • Order cut-off time Germany: 17:00 Uhr, Central European Standard Time (Berlin), Monday to Friday.
  • Order cut-off time UK: 5:00 PM (GMT) Greenwich Mean Time (London), Monday to Friday.
  • Order cut-off time US: 5:00 PM (ET) Eastern Time, Monday to Friday.
  • Order handling time: 1–2 business days (Monday to Friday).
  • Transit time: 4–6 business days (Monday to Friday).
  • Estimated delivery window: 5–8 business days (Monday to Friday) total from the time of order.

You will receive a dispatch confirmation email with tracking information as soon as your order is handed over to the courier, typically within 1–2 business days.

Please note: Delivery times are estimates and may vary during public holidays, courier delays, or extreme weather conditions. Some remote or hard-to-access areas may also experience slightly longer delivery times. If this applies to your order, we will notify you via email.

Carrier Services


Germany:
For orders shipped within Germany, we work with our established Germany-based delivery partner:

  • DHL

United Kingdom:
For orders shipped within the UK, we work with established UK-based delivery partners, including:

  • Royal Mail
  • Evri (formerly Hermes)
  • DPD

United States:
For orders shipped to the United States, we work with trusted US-based delivery partners, including:

  • USPS (United States Postal Service)
  • UPS
  • FedEx

Delivery partners may vary depending on the destination, service availability, and shipping method selected.

Shipping Costs

Free Standard Shipping: All Germany, UK & US orders qualify for free delivery — no minimum purchase required.

Missed Deliveries or Access Issues

If no one is available to receive the package at the time of delivery, the courier may:

  • Reattempt delivery on another day
  • Leave a delivery note with pickup instructions from a local collection point or depot

Please follow the tracking link in your email for the most up-to-date delivery status.

Delivery Issues or Missing Packages

If your parcel is delayed, lost, or arrives damaged, please don’t hesitate to contact us. We’re here to help and will work to resolve the issue quickly.

Email us at: info@goveliqo.com

Tracking Your Order

Once your package is shipped, you’ll receive a confirmation email with your tracking number.

You can monitor your delivery status on our Order Tracking page.

Contact Information

Store Name: Veliqo
Address: 2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Email: info@goveliqo.com
Phone: +44 204 577 2798

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to respond to all emails within 1–2 business days.